Posted by Lancing Farrell 800 words
This is the second post in a series of four. It discusses the second and third principles of design-thinking.
Models can be used to examine complex problems. In this context, the ‘model’ is an artefact of the design process that is used to ‘explore, define and communicate’. Typically this will include diagrams and sketches instead of (or in addition to) the spreadsheets and specifications usually used to analyse and resolve problems. According to Kolko, they ‘add a fluid dimensions to the exploration of complexity, allowing for non-linear thought when tackling non-linear problems”.
There are a number of local government services that routinely use models or design artefacts in their work. Continue reading