Local Government Utopia
Two hundred (or so) opinions, essays and observations
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‘What matters and what works’. Why feasibility is important in local government.
Classic paper – ‘Managing Government, Governing Management’. Henry Mintzberg.
Classic paper – ‘Managing the public service institution’. Peter F. Drucker.
Classic paper: ‘Forget your people – real leaders act on the system’. John Seddon.
Managers as designers in local government.
Three recent local government leadership pieces from ACELG, MCC and IBAC.
Understanding the customer experience in local government.
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