Category Archives: performance

291 – Capability drift and the need to recognise and build sector capabilities

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1400 words (10 minutes reading time) by Carole Parkinson

In the previous piece on the capability trap, Colin Weatherby showed how councils get stuck in a cycle of “do more with less” that slowly erodes their ability to deliver safe, reliable services. This piece zooms out. It asks a broader question: what has happened to capability across the local government sector, and why have we barely noticed its drift?

We talk a lot in local government about money, policies, structures and compliance. We almost never talk about capability. Yet capability – especially the ability to implement – is critical for governments.

From the capability trap to sector drift

My argument is blunt. Victorian councils have not really understood the role of capability. Because we don’t name it, measure it or protect it, we’ve quietly allowed some of our most important capabilities to erode – including the basic ability to implement projects and services at scale and on time.

Weatherby explains what this looks like inside a single council service: years of “do more with less” that undermine preventative work, training and supervision until the capability to deliver collapses. The same pattern is visible across the sector if you look carefully.

Local government doesn’t have a shared understanding of capability. We don’t recognise it or place it on risk or asset registers. We don’t report on it to councillors. We rarely ask, “What capabilities are we creating, maintaining or expending this year?” As a result, vital capabilities can be lost while performance still looks fine – until working harder no longer closes the performance gap.

There was an interesting article in the New York Times on 9 November 2025 (“Mamdani Isn’t the Future of the Democrats. This Guy Is.” by Binyamin Appelbaum) about the Democrats and the tussle between centrist and progressive candidates. Appelbaum says Governor Josh Shapiro is popular because he has shown that government can work and “get shit done”. When a highway collapsed, he reopened it in just 12 days. That is capability in action: not another plan, but a road people can drive on again.

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288 – Want to improve performance? – ask your local footy club.

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300 words (2 minutes reading time) by Lancing Farrell

Podcast option:

We are just over halfway through the 2025 AFL season (the major league playing Australian rules football). The premiership contenders are starting to appear.

I figure it is a good time to recap on the AFL-themed posts that have been posted on this site.

First cab off the rank was Tim Whistler with a tongue in cheek look at what it would be like if football was run like local government (and visa versa). Sometimes humour exposes something we otherwise fail to see. The post featured a guest appearance and commentary from Captain Council, our very own council super hero.

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287 – The council goal posts

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550 words (4 minutes reading time) by Tim Whistler

Credit

Lancing has highlighted a key problem with many council services. I used to call it the ‘lowest common denominator effect’ (i.e. performance gets reduced to the lowest level tolerated) but I think the Taguchi Loss Function makes the point in a way that helps you to fix the problem.

Imagine that the diagram Lancing used to show the target value that a customer or citizen wants as fitting between two ‘goal posts’, to instead show a set of Australian Rules football goals. For those non-Australians, I have helped you imagine that with the diagram below.

If you aren’t aren’t familiar with Australian Rules football, when the ball is kicked between the two centre posts it is a goal and scores 6 points. If it is kicked between a centre post and the post either side, it is called a behind and scores 1 point. If the ball is kicked outside all the goal posts it is out of bounds on the full and there is no score and the opposition gets to kick the ball back into play.

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279 – ‘Guerilla volunteering’ – a response to risk aversion and red tape?

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1200 words (12 minutes reading) by Colin Weatherby

A recent article in the Melbourne Age by Alan Attwood, entitled ‘Red tape’s strangling volunteering – creating more casualties than you’d think’, is timely in drawing attention to a growing problem in Victorian local government. Risk aversion and red tape are making it difficult for people to volunteer in their own community or even get a job at their council. This focus on playing safe seems to be counterproductive.

As Sidney Dekker and Georgina Poole point out succinctly in ‘Random Noise – Measuring Your Company’s Safety Performance‘, most organisations don’t exist simply to be safe; they exist to provide a product or service. It is unfortunate that many councils seem to be starting to think otherwise. Dekker uses the term ‘safety theatre’ to describe the superficial and often misleading efforts that organisations put into safety. I can’t help thinking that some of the risk management red tape making volunteering more difficult fits that description.

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275 – My council’s value for money statement

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680 words (7 minutes reading time) by Tim Whistler

Some of the posts on this site really test your patience. There can be just too much idealistic thinking.

Personally, the idea of a Value for Money Statement seems to me to be the latest invention of councils trying to find a new way to pretend they are doing something that they are not. The name says it all. If this is not an example of John Gall’s ‘operational fallacy’, I don’t know what is. Along with Financial Sustainability Strategies, it is a distraction from the serious work councils need to do to fundamentally change what they are doing.

Anyway, it started me thinking about my local council and what they could write about their way of providing me with value for money – assuming they were prepared to be honest. Here is my attempt to describe what I can discern about the principles behind how they actually think they provide value for money:

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274 – The Wigan Deal and Value for Money

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1500 words (17 minutes reading time) by Carole Parkinson

The Wigan Value for Money Statement

Lancing Farrell’s post on Wigan and the Deal 2030 explains how a council has successfully decided to make a radical change in the relationship with its community in response to austerity measures imposed by central government. By all accounts the Deal 2030 has been successful in reducing the resources needed for the council to deliver its services, in large part by reducing demand for those services by helping people to do things for themselves or to access services provided by the VCFSE (voluntary, community, faith and social enterprise) and private sectors.

It is 10 years since the Deal 2030 was launched. As with any big organisational change, it is hard to evaluate its success from the outside. To help us, there have been several reviews of the Deal 2030 since it was implemented, including the King’s Fund (2019), the Centre for Policy Impact (2019), and a Corporate Peer Challenge (2017). All have reported favourably on both the success in implementing actions in the Deal, and the impact of those actions on the Wigan community. Therefore, it was with some interest that I saw Wigan Council has recently released a Value for Money Statement.

Perhaps everything is not what it appears?

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273 – Can councils learn from the local football club?

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1300 words (14 minutes reading time) by Colin Weatherby

 Great Coach 2.0

Some time ago I wrote a post about council performance measurement being like a dashboard on a car. I used the image of a dashboard like the one on my 1962 Morris Mini to keep it very simple. I noted that the car dashboard had evolved over many years and been refined to be a distillation of information to the minimum required for a driver to be in control of their car. It didn’t tell the driver where they were going or if they were on track to get there. I was hoping it would be an example councils could follow. Lately, I have turned my attention to sport.

Australian rules football and statistics

It is football season in Australia, and I was reading about how footy clubs, professional and amateur, are using data and statistics to measure and improve their performance. It started me thinking. Every council in Australia must have a local footy club. Perhaps they can learn something from them?

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268 – Local government history – repeating, rhyming or informing?

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900 words (10 minutes reading time) by Colin Weatherby

Image

I believe that it is important to understand how we have gotten to where we are today if we are proposing to make changes, simply so that we can benefit from past learnings and avoid repeating mistakes at the expense of the community. I like to see evidence backing a proposal that commits significant community resources to doing something.  Call me old fashioned (and people sometimes do) but I figure it is what a careful professional does.

Having always worked with public infrastructure, I know decisions made today have ramifications for another 50 to 100 years. No one builds a road or plants a tree thinking only about the next 5 years. I have cursed short cuts made decades ago by my predecessors when I have been required to sort out difficult problems. My approach is typically characterised by colleagues as time wasting in their haste to get on with trying out the latest management fad and, potentially, just doing wrong things righter.

This post is an attempt to unpick what has happened in Victorian local government to get us to where we are, and understand what it means for what councils should do next. My concern is that councils faced with the failure of existing approaches, as evidenced by the imposition of the rate cap (effectively a taxpayer revolt!), will then double down in doing the things that leaders know how to do. If it is not history repeating, it will at least be rhyming as Mark Twain observed. Better still, it is neither and it becomes informing.

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267 – Professor Joseph Drew – Analysis of Financial Results

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880 words (10 minutes reading time) by Lancing Farrell

The mean and median of the data set for all NSW councils

Professor Joseph Drew has posted another enlightening video on his YouTube channel. His analysis of 15 years of council data in NSW shows worrying increases in expenditure on staff, materials and depreciation. In fact, ‘worrying’ is an understatement. The situation is becoming catastrophic. Yet, no one seems overly worried in the Premier State.

Professor Drew has committed to producing the same data for Victoria. Maybe there will be more of a response from the Garden State. As every gardener knows, you have to observe what is happening and make timely interventions for a garden to succeed.

One of the challenges Professor Drew’s video has highlighted for me is the relatively low level of executive financial literacy and knowledge of statistics and data. This might explain the lack of response to the data from local government. Professor Drew goes to great lengths to explain the importance of measures of central tendency and the difference between the available measures. In particular, he is looking at the mean and standard deviations of the data set, and the median .

Are you digging out an old text book or searching on Google yet?

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