Tag Archives: politics

293 – IT investment: Dangerous Enthusiasm or Due Diligence? Use evidence to decide.

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2200 words (20 minutes reading time) by Carole Parkinson

Podcast option:

Credit: ChatGPT

In a nutshell…

This post explores the risks and pitfalls associated with large-scale IT investments in local government. It argues that councils often rely on technology and automation to fix financial deficits or service inefficiencies without first optimising their underlying processes. Drawing on expert theories, the post suggests that these ambitious projects frequently over-promise and under-deliver by ignoring the complexities of human-technical systems. To avoid failure, Parkinson recommends that leaders adopt a skeptical mindset, demand evidence-based service studies, and implement incremental project stages. Ultimately, Parkinson emphasizes that improving service design from a resident’s perspective is more effective than simply digitising outdated methods.

Introduction

“I voted for the IT project because the business case promised the budget would balance by year four. But no one told us what we’d do if the savings didn’t arrive. In the end, we automated our inefficient services instead of fixing them. It has now cost us more money than we have saved!

We should have demanded a service study to improve services first, limited the project scope, put a ‘kill-switch’ in place, and made sure the CEO had an effective early warning system in place for failure.”  

Councillor

The lesson?

Big IT doesn’t fix services; it just automates them. You can make governance improvements to reduce the odds of an expensive disappointment.

Why councils are betting on IT

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292 – Check–Plan–Do or Plan–Do–Hope?

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600 words (4 minutes reading time) by Tim Whistler

When reading local government plans, you could be forgiven for thinking that The Secret (2006) was a management manual: “ask, believe, and receive”. It is hard to see how some councils think they will make a difference from the way they plan.

To be fair, I agree that councils usually aren’t intentionally stupid or reckless. They’re juggling rate caps, grant uncertainty, ageing assets, and a community that wants more of everything. They are under pressure, and when it comes to their long-term plan, the temptation is to plug the spreadsheet gaps with “efficiency dividends” and “future asset sales” and hope it all works out.

But that doesn’t make it strategic. I call it Plan–Do–Hope.

Council plans

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283 – Celebrating 10 years

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Lancing Farrell

117 – ‘Captain Council’. A local government superhero, posted on June 15, 2015

Local Government Utopia is 10 years old.

Yes! Our birthday was in January this year. We have been too busy writing to reflect on what 10 years of commentary on local government might contain. I have looked at the very first post and what we set out to do. I think we have been true to our aim.

See what you think…

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282 – An elegy for local government

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350 words (3 minutes reading time) by Colin Weatherby

Professor Joseph Drew has produced his annual analysis of local government expenditure in NSW. He has also looked at the reasons for the latest large rate increases being sought by councils. Professor Drew gives his usual clear and calm description of the findings.

I think his videos have become an elegy for local government.

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280 – Reframing the challenge to councils

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2000 words (20 minutes reading time) by Lancing Farrell

Introduction

Is the challenge that councils face insufficient revenue to cover costs? Or is it that they are providing services outside their remit? Or is it waste and inefficiency in their operations? Is it all of the above? And, if it is, where do you start to address it?

When you look at the different things councils are doing to respond to the rate cap – arguing for its removal or modification to enable higher rate increases, cutting services and service levels, shaving 10% off every budget to force savings, or implementing an ‘efficiency dividend’ through successive budgets – you could be forgiven for wondering if councils are trying to solve the same problem.

Having a common view of the problem to be solved is a start to genuine and effective action across the sector.

I have been thinking about a simple re-framing of the problem councils need to solve in a rate capped environment.

So, what is the problem?

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275 – My council’s value for money statement

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680 words (7 minutes reading time) by Tim Whistler

Some of the posts on this site really test your patience. There can be just too much idealistic thinking.

Personally, the idea of a Value for Money Statement seems to me to be the latest invention of councils trying to find a new way to pretend they are doing something that they are not. The name says it all. If this is not an example of John Gall’s ‘operational fallacy’, I don’t know what is. Along with Financial Sustainability Strategies, it is a distraction from the serious work councils need to do to fundamentally change what they are doing.

Anyway, it started me thinking about my local council and what they could write about their way of providing me with value for money – assuming they were prepared to be honest. Here is my attempt to describe what I can discern about the principles behind how they actually think they provide value for money:

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272 – What is the big deal about the Wigan Deal?

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1200 words (13 minutes reading time) by Lancing Farrell

In his post on the Victorian local government enquiry, Colin Weatherby mentioned the Wigan Deal as an example of how councils can avoid the politics of sacrifice – i.e. being forced to give up what you have today – and instead move to the politics of transition – i.e. finding better ways in the future. It seems like a no brainer to me and I am sure every elected representative would agree that this would be better politics. Unfortunately, they are not necessarily getting to make the decision – or, if they are, they are being given limited options by their bureaucracy about the decision they can make.

Strategic versus operational decisions

As an aside, this has been a point of contention in Victoria where the Local Government Act restricts councillors to making ‘strategic decisions’, while the CEO and staff make ‘operational decisions’. The definition of each type of decision seems to be quite flexible. For anyone wanting to see how this plays out, watch the Mornington peninsula Shire Council meeting on the 28 May 2024 at the 4 hour and 25 minute mark. Fascinating.

In contrast, the Wigan Deal was created and implemented with the commitment and direction of both elected representatives and the organisational leaders.

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271 – Victorian government enquiry into local government

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1000 words (11 minutes reading time) by Colin Weatherby

The Victorian state government’s Legislative Council Economy and Infrastructure Committee has started an enquiry in to the funding and service delivery of local government in the state, which will look at:

  • The effects of cost shifting from the state and federal governments to local councils in an examination of vertical and horizontal fiscal imbalances.
  • Whether local councils are adequately delivering on their core service delivery objectives.
  • The overall revenue structure of local government.
  • Whether the existing revenue structure is sustainable and appropriate or if alternative models of funding would be more sustainable and appropriate.
  • Any other related matters.

This is a timely review and comes at the same time that the national government is also holding an enquiry into the financial sustainability of local government. It seems that the other levels of government have become concerned about whether councils are able to meet community needs and expectations now and in the future.

Unsurprisingly, the Local Government Finance Professionals (FinPro) have made a submission to the Victorian enquiry . They make a number of interesting points in their submission.

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269 – Unrestricted cash: are councils hopeless or helpless (or both)?

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630 words (7 minutes reading time) by Lancing Farrell

Professor Joseph Drew has posted another of his valuable and prescient videos for local government leaders. His analysis of the financial sustainability of councils in NSW heralds a warning across Australia for councils experiencing rapid increases in expenditure that are not being matched by revenue increases – especially those subject to a rate capping regime. NSW councils are running out of cash to fund operations. The FinPro/Municipal Association of Victoria report in 2022 showed that all Victorian councils except those in metropolitan areas are experiencing underlying deficits and the problem is getting worse.

Professor Drew’s warnings should really be a headline on the agenda papers for every council meeting!

I think part of the challenge for councils in acting on his warnings and advice is the prevalent sense that there is nothing that can be done – councils are at the mercy of forces greater than any they could hope to overcome. In discussions with Professor Drew I have likened it to a movie where a meteorite is expected to hit Earth and no one thinks it can be stopped or deflected.  Half the population are resigned to their fate and having a party, and the other half are sitting in the dark with their fingers crossed hoping it will miss.

Maybe a better explanation is that hopelessness is the feeling that nothing can be done by anyone to make the situation better. People may accept that a threat is real, but that threat looms so large that they feel the situation is hopeless. Helplessness is the feeling that they have no power to improve the situation. I think councils have a strong sense of both.

Well, for those with greater confidence that something can be done (and should be done to protect community interests), here is a list based on the initial advice Professor Drew provides (he is prepared to offer more detailed and specific advice to councils that ask):

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268 – Local government history – repeating, rhyming or informing?

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900 words (10 minutes reading time) by Colin Weatherby

Image

I believe that it is important to understand how we have gotten to where we are today if we are proposing to make changes, simply so that we can benefit from past learnings and avoid repeating mistakes at the expense of the community. I like to see evidence backing a proposal that commits significant community resources to doing something.  Call me old fashioned (and people sometimes do) but I figure it is what a careful professional does.

Having always worked with public infrastructure, I know decisions made today have ramifications for another 50 to 100 years. No one builds a road or plants a tree thinking only about the next 5 years. I have cursed short cuts made decades ago by my predecessors when I have been required to sort out difficult problems. My approach is typically characterised by colleagues as time wasting in their haste to get on with trying out the latest management fad and, potentially, just doing wrong things righter.

This post is an attempt to unpick what has happened in Victorian local government to get us to where we are, and understand what it means for what councils should do next. My concern is that councils faced with the failure of existing approaches, as evidenced by the imposition of the rate cap (effectively a taxpayer revolt!), will then double down in doing the things that leaders know how to do. If it is not history repeating, it will at least be rhyming as Mark Twain observed. Better still, it is neither and it becomes informing.

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