Posted by Whistler 340 words
Really, what is all this nonsense? (more nonsense here and here) Ratepayers pay their money for efficient and effective services. They don’t care about all the other stuff and they don’t want a relationship with the Council, council officers or their councillors. They just wish that it all worked really well. For me, this Thinkpurpose.com post says it all.
While councils mess around wasting time exploring their differences and putting effort into looking different to their neighbours – nothing like a new livery and big signs at all city entrances to add value for the ratepayers – and not agreeing with neighbours about regional initiatives just for the sake of it (‘we can’t share their facilities, they’re from the other side of the river!’), they will never get it right.
People just want consistent services, wherever they live. When you move homes to another suburb, why should you have to learn a whole lot of new systems to get your rubbish collected, or pay your rates, or register your pet? Surely once your pet has been registered, you should be able to live anywhere with it? Why do there need to be different systems for taking rubbish away? The bins all look the same (actually, they are often different colours to show they are from somewhere special!).
Even within councils, more emphasis on being similar and the same instead of special and different would help. How many people at the council do you have to contact to register your name for paying rates, joining a club, registering your dog, paying a fine? Every department seems to have its own register of people it deals with. How many times has someone from the council come to your home for one purpose and when asked about something else they say ‘I am sorry, I can’t help you with that. That’s another department’.
Come on. People at the council are just more faceless people in the life of most residents. They don’t want a relationship. They don’t want to spend money on frills. They just want services to be delivered efficiently and effectively. The two eff words we don’t like to use.